Complaints and Appeals Procedures

From time to time a student may have concerns about some aspect of their experience of the course they are studying. The Complaints and Appeals procedure provides a process for the student to express those concerns and have them assessed in a fair and impartial way.

Complaints

There are five categories for a complaint:

(a) PQB’s general customer service

(b) Course content

(c) A Tutor

(d) The Online Platform (Self-Study)

(e) Grade awarded for an assignment or the final grade.  (Please note that there is an Appeals procedure regarding Grades, see below)

We recommend that you download and read the current version of the PQB Complaints Procedure before submitting a formal complaint.

To submit a complaint, please download, complete and submit the complaint form.

Appeals

The appeal procedure is applicable when a student wishes to contest the grade awarded for an assignment, or the final grade awarded for the Basic Proofreading, Essential Copy-editing or Creative Copywriting Self-Study courses offered by the Publishing Qualifications Board.

We recommend that you download and read the current version of the PQB Appeals Procedure before submitting a formal complaint.

To submit an appeal, please download, complete and submit the appeal form.

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